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Resume example

Customer Service Representative resume example

A complete, ATS-friendly customer service representative resume you can copy from: summary, experience bullets with real numbers and a skills line. The sample person is fictional; the wording works.

Jordan Ellis

jordan.ellis@email.com · (555) 014-2290 · Columbus, OH · linkedin.com/in/jordanellis

Summary

Customer service representative with 4 years of phone, chat and email support. Keeps a 96% satisfaction score while handling 60+ contacts a day, and turns repeat questions into clear help articles.

Experience

Customer Service Representative 2022 – Present
  • Resolve 60+ phone, chat and email requests per day with a 96% satisfaction score.
  • Kept average handle time 20% below the team average without lowering quality scores.
  • Wrote 25 help-center articles that cut repeat tickets on billing questions by 30%.
Customer Service Representative 2019 – 2022
  • Retained 80% of customers who called to cancel by finding plans that fit their needs.
  • Trained 10 new hires on systems, tone and de-escalation.
  • Flagged a recurring checkout bug that engineering fixed within a week.

Skills

Customer support · De-escalation · Zendesk · Salesforce · Live chat · Order management · Problem solving · Typing 70 wpm · Bilingual English/Spanish · Empathy

Education

Degree or certificate relevant to the role 2019
Recruiter's noteSupport roles are measured by numbers: satisfaction score, handle time, tickets per day, retention. Use the metrics your current team tracks.

How to write a customer service representative summary

Three lines are enough: your title and years of experience, the one result you are proudest of, and what kind of work you want next. Write it last, after the bullets, so you can pull the strongest number into it.

Bullets that get past the scan

Start each bullet with a verb, keep it to one line or two, and end with a number: money, time, volume or percentage. Copy key words from the job posting exactly. An ATS matches words, so "Epic EHR" and "electronic health records" can count as different skills.

Format that the software reads

Use one column, standard headings (Summary, Experience, Skills, Education), your contact details in the body of the page and a common font. Export a PDF from Word or Google Docs so the text stays selectable. Every Halden template is built this way.

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