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Resume example

IT Support Specialist resume example

A complete, ATS-friendly it support specialist resume you can copy from: summary, experience bullets with real numbers and a skills line. The sample person is fictional; the wording works.

Jordan Ellis

jordan.ellis@email.com · (555) 014-2290 · Columbus, OH · linkedin.com/in/jordanellis

Summary

IT support specialist with 4 years of help desk and desktop support experience. Resolves 40+ tickets a day with a 97% satisfaction score and keeps 300 users productive.

Experience

IT Support Specialist 2022 – Present
  • Support 300 users across two offices for hardware, software and network issues.
  • Resolve 40+ tickets a day with a 97% satisfaction score.
  • Cut average ticket resolution time from 9 to 4 hours with a knowledge base.
IT Support Specialist 2019 – 2022
  • Managed laptop refresh for 150 users with zero data loss.
  • Administer Microsoft 365 and Active Directory accounts.
  • Set up endpoint security and MFA across the company.

Skills

Help desk · Windows and macOS · Active Directory · Microsoft 365 · Networking basics · Ticketing (ServiceNow) · Hardware troubleshooting · MFA and security · CompTIA A+ · Customer service

Education

Degree or certificate relevant to the role 2019
Recruiter's noteList certifications (A+, Network+) and the systems you support. Many IT job filters look for them by name.

How to write a it support specialist summary

Three lines are enough: your title and years of experience, the one result you are proudest of, and what kind of work you want next. Write it last, after the bullets, so you can pull the strongest number into it.

Bullets that get past the scan

Start each bullet with a verb, keep it to one line or two, and end with a number: money, time, volume or percentage. Copy key words from the job posting exactly. An ATS matches words, so "Epic EHR" and "electronic health records" can count as different skills.

Format that the software reads

Use one column, standard headings (Summary, Experience, Skills, Education), your contact details in the body of the page and a common font. Export a PDF from Word or Google Docs so the text stays selectable. Every Halden template is built this way.

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